Privacy Policy

Last Updated: May 7, 2026

At Furgent Care, we take your privacy and your pet's information seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using our website (furgentcarevet.com) or our veterinary services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

  • Contact information: your name, address, phone number, and email address

  • Pet information: your pet's name, species, breed, age, medical history, prescriptions, and vaccination records

  • Payment information: credit card or financing details (processed securely by third-party payment providers — we do not store full card numbers)

  • Insurance information: your pet insurance provider and policy details, if applicable

  • Communications: messages you send us through email, text, our online check-in, or contact forms

Information collected automatically

  • Browser type, device type, and operating system

  • IP address and general location data

  • Pages you visit and how long you spend on them

  • Referring website or search terms

  • Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

  • Provide veterinary care, including diagnostics, treatment, and follow-up

  • Communicate with you about your pet's care, appointments, and prescriptions

  • Process payments and submit insurance claims on your behalf

  • Send your pet's records to your regular veterinarian, with your consent, so care stays connected

  • Send appointment reminders, care instructions, and customer service messages

  • Improve our website, services, and patient experience

  • Send marketing communications (newsletters, promotions, pet care tips) — only if you've opted in

  • Comply with our legal and regulatory obligations under Virginia veterinary law

3. How We Share Your Information

We do not sell your personal information to third parties.

We share information only in these circumstances:

  • With your regular veterinarian or a specialist when your pet's care continues elsewhere, with your consent

  • With trusted service providers who help us operate — including payment processors, scheduling and records software, email and text messaging tools, and website hosting. These providers are bound by confidentiality obligations and may only use your information to provide services to us.

  • When required by law, such as in response to a court order, subpoena, government request, or to protect the rights, safety, or property of Furgent Care, our staff, our patients, or the public

  • In connection with a business transfer if Furgent Care is involved in a merger, acquisition, or sale of assets — your information would transfer subject to this policy

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve your experience. We may use third-party analytics tools (such as Google Analytics) to collect anonymous usage data.

You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

5. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate or out-of-date information

  • Request deletion of your information (subject to legal requirements to retain veterinary medical records — typically five years from last treatment under Virginia law)

  • Opt out of marketing by clicking "unsubscribe" in any email, replying STOP to any text message, or contacting us directly

  • Request a copy of your pet's medical records at any time

Virginia Consumer Data Protection Act (VCDPA)

If you're a Virginia resident, you may have additional rights under the VCDPA, including the right to opt out of the sale of personal data, profiling, and targeted advertising. Furgent Care does not sell personal data and does not use it for targeted advertising.

To exercise any of these rights, contact us at info@furgentcarevet.com or 757-656-5650. We may need to verify your identity before fulfilling certain requests.

6. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure. We cannot guarantee absolute security, especially for information transmitted over the internet.

If we become aware of a security incident affecting your information, we will notify you as required by applicable law.

7. Pet Medical Records Retention

We retain pet medical records as required by Virginia veterinary regulations and professional standards — typically a minimum of five years from your pet's last visit. Records are stored securely and accessed only by authorized staff.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we'll delete it.

9. Third-Party Links

Our website may contain links to third-party websites — for example, pet insurance providers, payment platforms, or partner services. This Privacy Policy does not apply to those sites. Please review their privacy policies separately before sharing information with them.

10. Changes to This Policy

We may update this Privacy Policy from time to time as our practices or legal requirements change. Updates will be posted on this page with a revised effective date. If we make material changes, we'll let you know through email or a notice on our website.

We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your information, please reach out:

Furgent Care

5425 Virginia Beach Blvd, Suite A

Virginia Beach, VA 23462

Phone: 757-656-5650

Email: info@furgentcarevet.com