How We Keep Your Pet's Primary Vet in the Loop After Every Furgent Care Visit
When your pet has a health concern that cannot wait for a scheduled appointment, the last thing you want to worry about is whether your regular vet will know what happened. At Furgent Care Veterinary Urgent Care in Virginia Beach, the answer is simple: yes, we always share a summary of your pet's visit with their primary veterinarian. Aligning with two of our core values, convenient and collaborative, we keep your pet’s care connected, no matter where their health journey takes them.
We know this matters because the veterinarians in our community tell us so. The primary care clinics, specialty hospitals, and shelters across Virginia Beach, Norfolk, Chesapeake, and the greater Hampton Roads area trust Furgent Care with their clients' pets every day. That trust is built on one thing: the knowledge that when a pet leaves our clinic, their care team is kept in the loop.
Why Continuity of Care Matters for Your Pet's Health
Pets cannot tell their doctor what they have been through. They cannot explain that they were treated for a urinary issue two weeks ago, or that they had a skin flare-up that was resolved with a specific medication. That context belongs in their records, and it needs to follow them. You, as a pet owner, have enough on your plate and don’t need to stress about remembering all of the specific details of the diagnostic results, treatments, recommended next steps, and bringing a copy of your record to your primary care veterinarian. We take care of that for you!
When your pet visits an urgent care clinic like Furgent Care, that visit becomes part of their health story. If your primary vet does not know about it, they may be working with an incomplete picture the next time you walk through their door. That gap can lead to duplicated diagnostics, missed connections between symptoms, or even interactions between treatments.
Continuity of care is not a formality; it is a clinical safety net. And it is one of the reasons Furgent Care was built the way it was. Co-founders Dr. Jonah Williams and Dr. Nolan Prock drew on complementary backgrounds in emergency medicine and general practice to design a clinic where urgent care bridges gaps in your pet's care team, not creates new ones.
A Network Built on Trust: How Local Vets Partner with Furgent Care
One of the clearest signs that Furgent Care's collaboration model is working is where our clients come from. The majority of the pet owners who walk through our doors were referred by their own primary care veterinarian, practices, and hospitals throughout Virginia Beach, Kempsville, Great Neck, Chesapeake, Norfolk, and the broader Hampton Roads region.
These are the clinics that know your pet best. When your family vet recommends Furgent Care for an after-hours concern, a weekend injury, or an issue that needs same-day attention they cannot provide, they are making a clinical decision. They are choosing a partner they trust to communicate, to document carefully, and to hand care back to them seamlessly when the visit is over.
That referral relationship works in both directions. Community organizations like the Virginia Beach SPCA also regularly guide pet owners to Furgent Care when urgent needs arise, extending that network of care even further. The result is an interconnected community of providers, all working together on behalf of the pets and families in Hampton Roads.
What's Included in the Visit Summary We Send
After your pet's appointment at Furgent Care, our team prepares a visit summary and sends it directly to your primary care veterinarian. This summary is designed to give your regular vet everything they need to pick up right where we left off.
A typical visit summary includes:
The reason for your pet's visit: what brought you in, and how the concern was presented
Clinical findings: what our veterinarians observed during the exam, including detailed physical exam findings from nose to tail.
Diagnostics performed: any bloodwork, urinalysis, imaging, or other tests completed, often including photos of any wounds, lesions, or changes that were found on their physical exam
Treatment provided: medications administered during the visit or sent home with you to administer at home, any procedures, or supportive care
Discharge instructions: what we recommended for home care and follow-up
Next steps: whether a recheck or referral to a specialist was advised
This is not just a brief note saying that we saw you and your pet. It is a proper clinical handoff. Your primary vet can review it, integrate it into your pet's records, and continue your pet’s care at their next visit without having to start from scratch.
How to Make Sure We Have Your Vet's Contact Information
To send the summary, we need to know who your primary vet is. When you check in at Furgent Care, whether in person or through our convenient online check-in system, you will be asked for your primary veterinarian's name and practice. If you are not sure of the exact practice name, just give us what you know, and we will take it from there.
If your pet does not currently have a primary vet, which is more common than you might think, especially for newer pet owners or families who recently relocated to the Virginia Beach area, let our team know. We are happy to help point you toward resources, provide you with a copy of your pet’s medical record from their visit at Furgent Care, or we can hold the visit summary until you have established care.
One thing worth knowing is that Furgent Care does not offer wellness appointments or routine vaccinations. Our focus is entirely on urgent care. That means we are always working alongside your primary vet, not in place of them. The visit summary is part of how that partnership works.
What to Expect When You Bring Your Pet to Furgent Care
If you have never visited an urgent care vet clinic before, here is a quick picture of what the experience looks like at Furgent Care.
Before you arrive: Use our online check-in to join the queue from home. This means your pet waits in a familiar, comfortable environment instead of a waiting room, which can reduce stress for both of you.
At your visit: One of our veterinarians will perform a thorough exam and discuss findings with you, as well as their recommendations for next steps, potentially including diagnostics or treatments. An estimate is always provided for those services before starting anything else.
After your visit: You will leave with clear, printed discharge instructions, and our team will send a visit summary to your primary vet. If a follow-up is needed, we will make sure you know exactly who to contact and when.
Payment: Furgent Care accepts payment plans through Cherry, CareCredit, and Scratch Pay, and we work with you to coordinate pet insurance documentation, though we do not bill insurance providers directly.
Frequently Asked Questions
Will my pet's records be shared with their primary vet? Yes. After every visit, Furgent Care sends a summary of your pet's appointment to their primary veterinarian to support continuity of care.
What if my pet does not have a primary vet in Virginia Beach? Let our team know when you check in. We can send you a copy of your pet’s medical record or hold the visit summary and help connect you with resources for establishing primary veterinary care in the Hampton Roads area.
Do I need an appointment? No, however, Furgent Care works off of an online wait system to create a smooth flow, prioritizing compassionate and efficient care, to make your visit as stress-free as possible. You can check in online to hold your spot, give us a call, or walk in during our open hours to get put on the wait list.
How is Furgent Care different from an emergency animal hospital? Urgent care treats conditions that need prompt attention but are not life-threatening, like vomiting, minor injuries, or skin problems. Emergency hospitals are best for life-threatening situations like seizures, severe bleeding, or difficulty breathing. If you are unsure, call us at 757-656-5650, and we will help you figure out the right next step.
Does Furgent Care work with my veterinarian directly? Yes. We actively communicate with primary care vet practices across the Hampton Roads area (or your hometown if you’re visiting Virginia Beach). Many of our clients are referred directly by their regular vet, a relationship we take seriously and maintain with every visit summary we send.
Ready to Visit? We're Here When You Need Us.
If your pet needs care today, Furgent Care is open and ready. Check in online or give us a call at 757-656-5650. We will take great care of your pet and make sure their primary vet knows exactly what happened.
Furgent Care Veterinary Urgent Care | Virginia Beach, VA Open weekdays 2–10 PM | Sat & Sun 10 AM–10 PM | Closed Tuesdays